1. Booking and Reservation:

• All tour and pick-up taxi reservations must be made in advance through our official website, authorized agents, or directly at our office.
• Bookings are subject to availability and confirmation.
• A deposit may be required to secure your booking.

2. Cancellation and Refund:

• Cancellations must be made in writing or through our official communication channels.
• Cancellation fees may apply based on the notice period before the scheduled service date.
• Refunds are subject to our refund policy, which varies based on the type of service and timing of cancellation.

3. Payment:

• Payment for tours and taxi services can be made in cash or through authorized payment methods.
• Full payment is required before the commencement of the service, unless otherwise agreed upon.

4. Changes to Bookings:

• Changes to bookings, including dates, times, and group size, are subject to availability and may incur additional charges.

5. Itinerary and Schedule:

• While we strive to adhere to the agreed itinerary and schedule, circumstances beyond our control, such as weather, traffic, or unforeseen events, may lead to changes.
• We will make reasonable efforts to notify you of any changes to the itinerary.

6. Liability:

• Crown Tours Lanka will not be held liable for any loss, damage, injury, or delay arising from circumstances beyond our control.
• Participants are responsible for their own safety and should adhere to the instructions and guidelines provided by our guides and drivers.

7. Health and Insurance:

• Participants should ensure they are in good health to undertake the tours or taxi services.
• We recommend having appropriate travel insurance to cover unforeseen events, medical emergencies, and cancellations.

8. Conduct:

• Participants are expected to behave responsibly and respect local laws, customs, and cultures.
• Crown Tours Lanka reserves the right to terminate services if a participant’s behavior is deemed disruptive or dangerous.

9. Child and Infant Policy:

• Child and infant rates and policies vary based on the type of service. Please inquire when making your reservation.

10. Intellectual Property:

• Any content, including photographs and videos, taken during the tours or taxi services may be used for promotional purposes by Crown Tours Lanka unless specified otherwise.

11. Governing Law and Jurisdiction:

• These terms and conditions are governed by the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of Sri Lankan courts.

By booking our services, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions.